Embroidery Info
Production Time
Standard service runs 10 business days. Add 1 day production time for each additional location. A 5-day Rush Service is available on all embroidered products with less than 10,000 stitches. Actual production time begins after approval of credit or deposit has been paid and a signed approval of paper or product proof has been received. Rush orders must include Tajima formatted design disk or an emailed design. See Email Artwork Requirements.

Artwork
Please follow guidelines under Artwork General Information. Artwork will be digitized at $10.00(V) per 1,000 stitches. A cost quote based on a not to exceed price will be given before digitizing. Please allow 3 days in addition to the normal production time for digitizing. Set up for embroidery of $12.50(V) will apply. Setup for embroidery of $12.50(V) will apply for new/repeat orders.

Customer Supplied Disks
Customer supplied disks must be in Tajima format and will be reviewed for quality and compatibility. Most embroidery disks that have been digitized for fabric will not stitch well on leather pieces.

Order Acknowledgement
All orders must be sent in writing. All orders are acknowledged via fax. Please read carefully and contact customer service immediately with corrections.
Orders will be processed and billed as per information on order acknowledgement.
Any changes made to an order after receipt to customer service must be confirmed by fax or in writing.
Please indicate on your order:
a) Quantity and price
b) Product item number and description
c) Imprint color and location
d) Shipping carrier
e) Shipping date and in-hands date
f) Artwork, along with how it’s being sent (i.e. email, regular mail, UPS, etc...)
We will fax you a paper proof showing the item with logo in approximate location and exact imprint size.

You will be notified if your disk is unsuitable. A quotation will be provided prior to production for any editing charge.

For disks supplied by Redline, the first swatch proof is provided at no charge. Additional swatch proofs are available at $25.00(V) for the first swatch and $6.25(V) for each additional. If your logo exceeds 15,000 stitches, swatch proofs are available at $50.00(V) for the first swatch and $12.50(V) for each additional.

Metallic Thread
$.50(V) per unit up to 15,000 stitches. For larger logos please contact customer service for quote.

Duplicate Disks
After original logo is paid in full, duplicate disks may be available at a minimum charge of $15.00(V).

Artwork
Imprint quality on your order depends upon the artwork supplied with it. To avoid delays and additional art charges, please provide clean black & white camera-ready artwork. Artwork must be 600 dpi or higher laser prints, preferable at 200% of the final size. Orders for multi-color imprints must send black & white color separated art with registration marks for each color. Please provide a color composite. If suitable art is not supplied, art charges of $50(V) per hour will be charged; one hour minimum. Art charges may be the result of sending embossed or raised copy, photocopies, colored art, newspaper ads, business cards or anything else that is not original or professional quality artwork.

Computer Disk Requirements
Disk artwork files must be submitted in Adobe Illustrator, Adobe Photoshop, Corel Draw or Freehand. Files must be EPS, Tiff, Ai or CDR formats. Please convert all fonts to outline. Either IBM or Mac. May be sent on Floppy Disk, ZIP Disk or CD. Please include a hard copy of artwork with disk.

Email Artwork Requirements
Company name/contact, phone number and purchase order number must be identified clearly. File must be submitted in any of the formats listed above. Artwork must have all type converted to outline. Zip, SIT DropStuff compressed files can be used. Contact our art department for more information.

Artwork will be returned at completion of the order on request.

Set-up Charges
$35(V) set-up charge per copy on all orders. $45(V) set-up charge on two sided or wrap around imprints on screen printed mugs, tumblers or vacuum flasks.

The set-up charge for exact repeat orders within 24 months is $12.50(V) for single color and the first color of a multiple color order. Each additional color will incur a $30(V) set-up charge. Please furnish last purchase order and date.

Pricing
Prices in the catalog include one color imprint in one location unless otherwise noted.

Additional Color Imprint
$35(V) set-up per color plus a per piece per color running charge. Allow up to 2 additional days production per color.

Imprint Area/Position
The imprint areas specified for each item is the maximum imprintable area. Technical restrictions prevent the exact centering of some of the artwork on the sides of our mugs, tumblers & vacuum flasks. On items that offer multiple imprint locations, please specify which location is to be imprinted. Due to the contour of the mugs, tumblers and vacuum flasks, some geometric shapes and logos may distort.

Registration of 2 & 3 Color Designs
In multi-color designs where it becomes necessary to register one color next to another, there is a possibility of misregistration amounting to 1/32”, depending on the size and shape of the item being printed. This tolerance meets industry standards and must be considered acceptable.

PMS color matching
Add $65(V) per PMS color. Colors may vary slightly after being applied to surface depending on surface color or texture. PMS matches cannot be guaranteed.

Proofs
Paper proof sent by fax at no charge on every order. Allow 48 hours for a paper proof. Any changes on paper proof a charge of $12.50(V) will apply. Product proof $30(V) per color, plus cost of product and shipping cost. This is not applicable towards set-up charge if item proof is approved. Revisions on proofs will be charged as a new proof which may include an additional art charge. Allow 5 days for processing a product proof.

Sample Policy
A) Speculative samples are made upon request. Allow 10 working
days for the production of spec sample which will be charged $35(z) plus merchandise and shipping cost, no less than minimum charge will be assessed.
B) Random samples are billed at end quantity price. Shipped within 48 hours.
C) Blank samples are available and billed at our blank each price with no minimum order fee. Shipped within 48 hours.

Production Time
Most of our products are available for 3, 4 or 5 day rush service, refer to catalog page for which service applies to your product. Standard service runs 10 business days. Your order may require up to 3 additional days when ordering items with 2nd side imprint or for each additional and/or color of imprint. Actual production time begins after approval of acknowledgement credit or deposit has been paid and signed approval of paper or product proof has been received.

Blank merchandise will be shipped within 48 hours. If order is under $100.00 a charge of $4.00 will apply. 15% restocking fee if returned.

Corrections or Changes
Any changes to an order already in process may be made depending on order status, provided the customer agrees to compensate for all relevant cost, if any, and allow for additional production time.

Cancellation
A cancellation charge of $15(z) plus cost of billable work done will apply if work has already begun. This will consist of charges for all set up and art fees, unpacking and re-packing, restocking, printing and difference in merchandise value, new vs. salvage.

Terms
Net 30 days upon approval of credit references. We accept Visa, MasterCard & Discover.

Returned Merchandise
All claims must be submitted in writing within 30 days from receipt of order. Please phone or fax for authorization number.

Less Than Minimum Order Quantity
We will print any quantity less than minimums on most items, please contact your customer service representative for details. Products that less than minimums are available will be billed at the minimum quantity each price, plus $30(V) per order. Regular set-up charges apply.

Over/Under Runs
Despite our best efforts to ship exact quantities, on decorated orders please allow for the possibility of a 3% over/under on your order. Shortages will not be redone and over runs will be invoiced accordingly.

Substitutions
If we know that a product is noticeably different than what we have pictured in our literature, we will call for your approval to substitute.

Shipping Information
Shipments are normally made via UPS if no common carrier is designated. We cannot be responsible for carrier delays, provided it only guarantees the shipping date and routing as instructed by the customer. Please authorize express service in writing when necessary to meet deadlines. Shipping Point: F.O.B. Factory, Texas. Drop/Split Shipments: Add $4.00 (z) per additional destination.

Copyright Notice
Logos, designs and trademarks displayed in this catalog are for the purpose of showing printing capabilities only. Such use does not constitute an endorsement of the product, nor does it indicate the product has been purchased by the person or company whose name or logo appears on the product. These designs are not available for sale to anyone other than parties expressly authorized by the owners of such designs.

This book was prepared months before its distribution. Some items may not be exactly as pictured due to manufacturing changes. We reserve the right to correct typographical or printing errors and to substitute an item of equal or greater value.

Warranty
All products have a 90 day warranty against manufacturer defects and many products are packed with a warranty of a longer time period.