Production Time
Standard service runs 10 business days. Add 1 day production time for each additional location. A 5-day Rush Service is available on all embroidered products with less than 10,000 stitches. Actual production time begins after approval of credit or deposit has been paid and a signed approval of paper or product proof has been received. Rush orders must include Tajima formatted design disk or send the design by email. See Email Artwork Requirements
Artwork
Please follow guidelines under Artwork General Information. Artwork will be digitized at $7.50(v) per 1,000 stitches. A cost quote based on a not to exceed price will be given before digitizing. Please allow 3 days in addition to the normal production time for digitizing.
Customer Supplied Disks
Customer supplied disks must be in Tajima format and will be reviewed for quality and compatibility. Most embroidery disks that have been digitized for fabric will not stitch well on leather pieces. You will be notified if your disk is unsuitable. A quotation will be provided prior to production for any editing charge. For digitizing supplied by Redline, the first swatch proof is provided at no charge. Additional swatch proofs are available at $25.00(v) for the first swatch and $6.25(v) for each additional. If your logo exceeds 15,000 stitches, swatch proofs are available at $50.00(v) for the first swatch and $12.50(v) for each additional.
Metallic Thread
$.50(v) per unit up to 15,000 stitches. For larger logos please contact Customer Service for quote.
Please indicate on your order:
a) Quantity and price
b) Product item number and description
c) Imprint color and location
d) Shipping carrier
e) Shipping date and in hands date
f) Artwork, along with how it’s being sent
We will fax you a paper proof showing the item with logo in approximate location and exact imprint size.
Artwork
Imprint quality on your order depends upon the artwork supplied with it. To avoid delays and additional art charges, please provide clean black & white camera-ready artwork. Artwork must be 600 dpi or higher, preferable at 200% of the final size. Orders for multi-color imprints must send black & white color separated art with registration marks for each color. Please provide a color composite.
If suitable art is not supplied, art charges of $50(v) per hour will be charged; one hour minimum. Art charges may be the result of sending embossed or raised copy, photocopies, colored art, newspaper ads, business cards or anything else that is not original or professional quality artwork.
Artwork Submittal Requirements
Company name/contact, phone number and purchase order number must be identified clearly. File may be submitted in any standard art file format. Artwork must have all type converted to outline. Email artwork to: art@redlineimprint.com large or compressed files may be loaded to our FTP Dropbox: dropbox.redlineimprint.com Username: redlinedropbox Password: products
Set up charges
$35(v) set up charge per copy on all orders. The set-up charge for exact repeat orders within 24 months is $12.50(v) for single color and the first color of a multiple order. Each additional color will incur a $30(v) set-up charge. Please furnish your last previous purchase order and date.
Additional Color Imprint
$35(v) set up per color plus an additional running charge per piece per color. Run charges vary per item so please contact your customer service representative for pricing. Allow an additional day production per color.
Imprint Area/Position
The imprint areas specified for each item is the maximum imprintable area. Technical restrictions prevent the exact centering of some of the artwork on the sides of our mugs, tumblers & vacuum flasks. On items that offer multiple imprint locations, please specify which location is to be imprinted. Due to the contour of the mugs, tumblers & vacuum flasks some geometric shapes logos may distort.
Registration of 2 & 3 Color Designs
In multi-color designs where it becomes necessary to register one color next to another, there is a possibility of misregistration amounting to 1/32”, depending on the size and shape of the item being printed. This tolerance meets industry standards and must be considered acceptable.
PMS Color Matching
Add $312.50(v) per PMS color. Colors may vary slightly after being applied to surface depending on surface color or texture. PMS matches can not be guaranteed. Regular set-up fees still apply.
Proofs
A paper proof is sent by fax or email at no charge on every order. Allow 48 hours for a paper proof. Any/each change to artwork after first proof will require an additional proof and incur a $12.50(v) charge.
Product proofs are $30(v) per color, plus cost of product and shipping cost. This is not applicable towards Set-up Charge if item proof is approved. Revisions on proofs will be charged as a new proof which may include an additional art charge. Allow 5 business days after paper proof approval for processing product proofs.
Sample Policy
A) Speculative samples are made upon request. Allow 10 working days for the production of spec sample which will be charged $35(z) plus merchandise and shipping cost, no less than minimum charge will be assessed.
B) Random samples are billed at end quantity price. Shipped within 48 hours.
C) Blank samples are available and billed at our blank each price with a $5(v) handling fee. We will credit the handling fee and 50% of sample cost when you place your future order. Samples ship within 24 hours.
Production Time
Most of our products are available for 3, 4 or 5 Day Rush Service, refer to catalog page for which service applies to your product. Standard service runs 10 business days. Your order may require up to 2 additional days when ordering items with 2nd side imprint or for each additional and/or color of imprint. Actual production time begins after approval of order acknowledgement, credit approval or deposit has been paid and signed approval of paper or product proof has been received.
Blank merchandise will be shipped within 24 hours. If order is under $100.00 a handling fee of $5(v) will apply.
Corrections or Changes
Any changes to an order already in process may be made depending on order status, provided the customer agrees to compensate for all relevant cost, if any, and allow for additional production time.
Cancellation
A cancellation charge of $15(z) plus cost of billable work done, will apply if work has already begun. This will consist of charges for all set up and art fees, unpacking and repacking, restocking, printing and difference in merchandise value new vs. salvage.
Terms
Net 30 days upon approval of credit with references. We accept Visa, MasterCard, Discover,
Returned Merchandise
All claims must be submitted in writing within 15 days from receipt of order. Please phone or fax for an authorization number. There will be a 15% restocking fee on all returned merchandise. All returned merchandise must be resalable and in its original packaging.
Less Than Minimum Order Quantity
We will print any quantity less than our minimum on most items, please contact your customer service representative for details.
Over/Under Runs
Despite our best efforts to ship exact quantities on imprinted orders, please allow for the possibility of a 3% over/under on your order. Shortages will not be redone and over runs will be invoiced accordingly.
Substitutions
If we know that a product is noticeably different than what we have pictured in our literature, we will call for your approval to substitute.
Shipping Information
Shipments are normally made via UPS if no common carrier is designated. We can not be responsible for carrier delays, provided it only guarantees the shipping date and routing as instructed by the customer. Please authorize express service in writing when necessary to meet deadlines.
Shipping Point: F.O.B. Factory, Texas. Drop/Split Shipments: Add $5.00 (v) per additional destination.
Copyright Notice
Logos, designs and trademarks displayed in this catalog are for the purpose of showing printing capabilities only. Such use does not constitute an endorsement of the product, nor does it indicate hat the product has been purchased by the person or company whose name or logo appears on the product. These designs are not available for sale to anyone other than parties expressly authorized by the owners of such designs.
Warranty
All products have a 15 day warranty against manufacturer defects and many products are packed with a warranty of a longer time period.
